Karen Hermann

Practice manager

Karen has been with Smart Solutions for nearly 2 years managing intake and referrals. Karen has a background as a legal secretary and has an eye for detail and ensuring processes are being correctly followed. Karen's role includes: Relationship management with preferred service providers and brokers; Managing referrals from brokers in accordance with our service agreements; Allocating referrals to our payroll staff and contracted staff; On-sending reports to brokers; Ensuring compliance with procedures and documentation.


Faith Marshall

Accounts manager

Faith has worked in several cities and states of Australia before moving back to the best part of the country - the Sunshine Coast and has worked for SSRG for the last 3 ½ years.  She has bought her diverse experience in Accounts, Admin and Logistics from the Public and Private sectors into her role as the SSRG Manager for Accounts, Assets and Compliance.  In addition to managing the income and expenditure of the business, Faith also oversees the running of our fleet of SSRG vehicles as well as maintaining our corporate governance and compliance requirements for the business and all our personnel.


Portland Lowe

Accounts support

Having moved to the coast from Sydney, Portland brings her business experience to her role as Accounts Support. After working for several years in the community not for profit sector, most recently as a Business Director in Early Childhood Education, she is now a part of our Accounts Team.


Pauline Rogers

Senior administration officer

Pauline has extensive administration experience (almost 20 years) in the Allied Health and Medical field. Pauline is located at our Maroochydore Clinic and her role includes: Booking Clinician appointments; Managing Clinician schedules and currency documentation; Managing client enquiries and referral currency; Managing GP relationships.


Brianna Lowe

Administration assistant

Brianna is a student at the University of Sunshine Coast with plans to pursue a career in the health industry. She is currently working in a support role for our administration and accounts teams, responsible for client reports and accounts receivable.


Peter Wilson

IT and Administration support

Peter has extensive history in Sales and Business Management roles but trained initially in Architecture and also Ecology and has a Bachelor of Science.

Peter provides support to all office operations including: IT Support and Help Desk; Marketing; Procurement and Asset Management; Website and Infrastructure Development.